FarmVille Technical Issues: Report problems to Zynga (not us)
Posted on September 3, 2012 5:59 pm by FarmVille Freak FarmGoddess
One of the most often complaints that we receive at FarmVilleFreak.com (see email examples below) involves FarmVille game technical issues. Although we can’t help fix your tech problems (despite the mean emails from those of you that think we can), what we can do is let you know about what Zynga is doing to help. Most of the tech problems we hear about range from “My farm won’t load!” to “Where are my neighbors?” and “What happened to all my gifts?” not to forget about the “I can’t post anything to the feed!!” Oh, there’s also the “Woah Farmers” and Out of Sync (OOS) Sad Cows.
There’s lots of problems on the farm, and Zynga is taking note. You may have noticed the feature found at the top of the FarmVille Loading screen/play area as shown in the image below. It features a few tabs of the most common FarmVille technical problems. All you have to do is click on the problem that you are experiencing and it will let Zynga know what problems farmers are having and help diagnose a fix.
It may not instantly fix the issue you are experiencing, but at least they are being more active about handling FarmVille tech problems. For specific problems with your FarmVille account we urge you to contact Zynga Customer Support directly.
Here are a few handy tips for contacting Zynga:
Billing Questions only - Zynga’s billing support hotline is also available 24 hours a day, 7 days a week (including holidays) for billing related issues only. Their hotline can be reached at 1-800-762-2530. International fees may apply if your calling outside of the United States.
We’d like to remind you that FarmVilleFreak.com is a fan site ran by FarmVille players! We are here to help you and hopefully make your gaming experience more enjoyable. Although we like to hear from you all the time including what complaints or problems you are having in FarmVille, we can’t fix your tech issue or reimburse you missing Farm Cash. These problems are out of our control. We realize that some FarmVille Freaks are just confused, but more importantly they are frustrated and we are too since we can’t help. Here’s a few recent unedited complaint emails that we received in just the past couple of days, user name removed.
“To whom it may concern:
It has been almost 2 weeks now that my neighbor feed below my farms hasn’t work. Is there any reason why that this hasn’t been fixed yet as this plays a big part in the game with us players getting things from our neighbors.
#2 Why is the game gotten so slow as it used to be pretty quick?
#3 For all the hard work we did on the Hawaiian and the Jade farms why aren’t we being give a free shipping license like we go on the rest of our farms. They are nice to have but not everyone has that kind of farm cash.
#4 Why doesn’t anyone ever get back to us and let us know what is going on? You keep saying we are working on the problem be patient well patience only goes so far then you would like to see that someone is trying to help and fix the problems that us players are having.
Thank you and hope to hear from someone as to what and when we can expect things to get fixed be quicker and run smoother.”
“ My FarmVille page is Not loading…Please fix it for me. Thanks”
“I just can’t believe that you expect us to pay out good money for something on this game, when the game has so many problems. For example the feed below my farm hasn’t worked in over 2 weeks but, I keep seeing the message we are working on the problem. Well it seems to me, you need to find some techs that know what the hell they are doing and get these problems fix because the ones you have now I guess can’t fix them. I am just wondering to you give out better customer service to those who spend a lot of money compared to those who don’t, because your customer service really sucks big time. I mean it the past we got things like farm cash or other things for us having to wait for things to get fixed but now you don’t even do that anymore. I mean I send you all e-mails and no one there even bothers to reply. And now you want us to dish out money for a shipping licence on a product with so many flaws well I don’t think so.”
“When on God’s good earth are you going to get the neighbor feed fixed?”
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